Time travel with me a bit to 2015. You’re in a boardroom, listening to the promise of how data would transform the entire company. “The missing piece is data. We’ve never been able to truly understand our customer, how they have or how to optimize our processes and products. That’s why we need to invest heavily into this data space, today. If we don’t, we’re going to fall behind.” If you’re reading this, you might note to yourself “that isn’t just 2015…” You’re right.
Thanks for this timely and thoughtful post! How you identified and framed both gaps and opportunities resonates strongly with me.